25h2 Privacy Policy — User Data Protection
This Privacy Policy explains how 25h2 collects, uses, stores and protects your personal information when you use our platform. Please read it carefully to understand your rights as a Malaysian user.
Effective date: 1 January 2026. This Policy may be updated from time to time.
1. Information We Collect
When you register and use the 25h2 platform, we collect various types of information to ensure a secure, personalised and fully functional service. The information we collect includes:
Account & Identity Information
- Full name, date of birth and registered mobile number.
- The email address used during registration.
- Identity verification documents required for the account verification process.
Payment & Transaction Information
- Malaysian bank account details registered for deposits and withdrawals in MYR (RM).
- Records of deposit and withdrawal transactions, including dates, amounts and payment methods used.
- Information related to your use of Touch ‘n Go eWallet, FPX and other local payment methods.
Device & Usage Information
- IP address, browser type, operating system and device information used to access the platform.
- Access log data including pages visited, session duration and in-platform actions.
- General geolocation information based on your IP address for the purpose of regional verification.
2. How We Use Your Information
25h2 uses collected information solely for legitimate purposes related to the operation of the platform. The primary purposes for which your information is used are as follows:
- Identity verification: To ensure accounts are registered by verified individuals who meet the minimum age eligibility requirements.
- Transaction processing: To verify deposits, process withdrawals to your Malaysian bank account and maintain accurate financial records.
- Account security: To detect and prevent fraudulent activity, unauthorised access and platform misuse.
- Customer support: To help resolve enquiries, complaints or technical issues submitted by you to the 25h2 support team.
- Platform improvement: To analyze aggregated usage patterns for the purpose of improving user experience and platform performance.
- Service communications: To send important notifications regarding your account, policy changes or security-related information.
3. Cookies & Session Tracking
The 25h2 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you access our website.
We use three main categories of cookies:
- Essential cookies: Required for core platform functions such as login, session verification and security. These cookies cannot be disabled.
- Performance cookies: Helps us understand how users interact with the platform for technical improvement purposes.
- Preference cookies: Saves your personal settings such as interface language and display preferences.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the 25h2 platform.
4. Data Storage, Security & Sharing
Storage & Security
Your personal information is stored on servers protected to industry security standards. 25h2 uses data encryption to safeguard information both in transit and at rest. Access to users' personal data is restricted to authorised personnel only and is subject to strict internal security procedures.
Account and transaction data is retained for as long as your account is active and for a prescribed period following account closure, in accordance with applicable Malaysian laws and regulations.
Sharing with Third Parties
25h2 does not sell, rent or disclose your personal information to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Payment service providers that process your MYR transactions, subject to strict confidentiality agreements.
- Malaysian government authorities or law enforcement agencies when required by law or court order.
- Third-party technical service providers that assist in operating the platform, subject to equivalent data protection terms.
5. User Rights & How to Contact Us
As a 25h2 user, you have the following rights regarding your personal information:
- Right to access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You may request corrections to inaccurate or incomplete information via your account settings or by contacting customer support.
- Right to erasure: In certain circumstances, you may request the deletion of your personal information, subject to legal obligations that require us to retain certain records.
- Right to object: You may object to the processing of your data for specific purposes by submitting a written request to us.
Privacy Policy Updates
25h2 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant changes via in-platform notifications or to their registered email address. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by 25h2, please contact our support team via email: [email protected]. You may also refer to the Frequently Asked Questions for further information. We are committed to responding to all enquiries within a reasonable timeframe.